Question 1

How many people per minute can the check-in system handle?

Accepted Answer

Our QR/NFC system handles up to 15 people per minute per station. For large events (over 3,000 attendees), we recommend 4–6 stations for smooth registration within the first hour.

Question 2

What badge printers do you use?

Accepted Answer

We use STIMA CLS thermal printers, which print up to 150 badges per hour. They support widths from 20 mm to 82.5 mm and can print on paper, foil, and RFID-tagged material.

Question 3

Does the system work offline?

Accepted Answer

Yes, our kiosks and check-in stations operate in offline mode. The attendee database is synced locally, and data is uploaded to the server once the connection is restored. Zero risk of downtime due to internet issues.

Question 4

What does the attendee registration process look like?

Accepted Answer

The attendee registers online and receives an email with a QR code. At the event, they scan the code at a check-in station or kiosk. The printer instantly produces a personalised badge. The entire process takes under 10 seconds.

Question 5

Can I customise the badge design?

Accepted Answer

Yes, we offer full badge layout customisation: event logo, first and last name, company, job title, QR code, and attendee category colour (VIP, speaker, standard). We design the template for your event.

Question 6

Do you offer online ticket sales?

Accepted Answer

Yes, our platform supports ticket sales with payment integration (cards, BLIK, bank transfers), discount codes, ticket limits, multiple pricing tiers, and automatic QR code generation.

Question 7

How much does an event registration system cost?

Accepted Answer

The price depends on the scale of the event and the chosen configuration. A check-in system with one station and printer starts at PLN 2,000 for a one-day event. Self-service kiosks start at PLN 3,500. Contact us for a quote tailored to your event.

Question 8

Can I track attendance in real time?

Accepted Answer

Yes, our analytics dashboard shows real-time data: number of registered attendees, check-in speed, peak arrival times, session attendance, and busiest zones.

Question 9

Does the system support zone access control?

Accepted Answer

Yes, we can configure access zones (VIP, backstage, closed sessions) with entry verification. Scanning a QR code or NFC card verifies the attendee's permissions in milliseconds.

Question 10

What is a self-service kiosk?

Accepted Answer

A kiosk is a freestanding station with a touchscreen and a STIMA CLS printer. The attendee independently scans their QR code, verifies their details, and collects a printed badge. No staff required.

Question 11

Can I register walk-in attendees (without prior registration)?

Accepted Answer

Yes, the system supports walk-in registration. The attendee provides their details at the check-in station, the operator enters them into the system, and the printer instantly produces a badge. We can also set up a self-service kiosk for self-registration.

Question 12

What badge formats do you support?

Accepted Answer

We support: plastic cards (85 × 54 mm), self-adhesive labels, wristbands, standard and custom tickets. Widths from 20 mm to 82.5 mm. RFID printing available.

Question 13

Does the system integrate with my CRM?

Accepted Answer

Yes, we offer integration via REST API with popular CRM systems and event platforms. Attendee data can be synchronised automatically.

Question 14

How many check-in stations do I need?

Accepted Answer

Rule of thumb: 1 station per 500 attendees with staggered arrivals. If most arrive within 30 minutes, you need 1 station per 200–250 people. Our experts will select the optimal configuration.

Question 15

Do you provide on-site technical support?

Accepted Answer

Yes, a dedicated technician is present before the event (setup and testing), throughout the event (monitoring and support), and after it ends (report and teardown).

Question 16

Can I use the system for multiple events?

Accepted Answer

The system is configured individually for each event. We offer attractive packages for organisers with recurring events (quarterly conferences, event series). Ongoing collaboration means better terms.

Question 17

How do you secure attendee data?

Accepted Answer

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Servers are located in the EU. We process data in compliance with GDPR. After the event, data can be deleted at the organiser's request.

Question 18

Does the system support multiple languages?

Accepted Answer

Yes, the kiosk and check-in screen interface can be configured in multiple languages. Badges can include text in any language, including Cyrillic and special characters.

Question 19

How quickly can you prepare the system for my event?

Accepted Answer

Standard preparation time is 5–7 business days from specification approval. In express mode — 48 hours. On-site setup takes 1–3 hours depending on the number of stations.

Question 20

Do you offer post-event reports?

Accepted Answer

Yes, after every event we deliver a detailed report: total check-ins, arrival time distribution, session attendance, zone statistics, demographic data (if collected), and recommendations for the future.

FAQ — Ticketing & Attendee Registration

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