Terms of Service
Last updated: 29 August 2026
These are our standard terms for equipment hire and technical services. They apply to every booking unless your confirmed order says otherwise: where the two differ, the confirmed order governs.
01Validity of quotations
This proposal is valid for 30 days from the issue date. After this period, pricing and availability are subject to review.
02Payment
Payment terms are set in the confirmed order. Unless agreed otherwise, 50% is due on acceptance and the remaining 50% is due 7 days before the event start. Late payment may delay delivery or lead to cancellation. Bank charges are the client's responsibility.
03Cancellation
Cancellations more than 30 days before event: full refund of deposit. Between 14 and 30 days: 50% of deposit retained. Less than 14 days: full deposit non-refundable. Less than 72h: 100% of total invoice due.
04Equipment and damages
All equipment remains the property of the company. The client is responsible for any loss, theft, or damage during the rental period, charged at replacement value. Equipment is insured during transport and use by our crew.
05Availability
Equipment availability is subject to final confirmation at booking. Where specific items are unavailable, equivalent or superior replacements will be provided at no extra cost.
06Site access and waiting time
The client ensures the venue is accessible at the agreed times, with a clear route for equipment, a suitable unloading area, and a mains supply of the specification confirmed before the event. Where our crew cannot begin work because access, power or the venue is not ready, waiting time is charged at our standard hourly crew rate as stated in the confirmed order, and any resulting overtime or additional crew is charged in addition.
07Our liability
We are liable for damage caused by our failure to perform, or our improper performance of, the agreed services. Our total liability arising from any booking is limited to the total charges payable for that booking. We are not liable for indirect or consequential loss, including lost profit, lost sponsorship income or reputational harm. These limits do not apply to liability that cannot be limited under Polish law, in particular damage caused intentionally and harm to life or health.
08Governing law and disputes
These terms are governed by Polish law. Any dispute that cannot be settled between the parties is subject to the court having jurisdiction over the registered office of AVE Events in Warsaw.
Questions about these terms, or about a specific booking? Write to office@ave-events.pl. Personal data is handled as described in our Privacy Policy. Privacy Policy